Projects

City of Laval

Official Website Redesign

Role

UX-UI, Development, Local Hosting, Findstr.com, byscuit.com

Mandate Objectives

The City of Laval entrusted Vortex Solution with the complete design, development, and deployment of its new municipal website as part of an ambitious digital transformation. The goal was to deliver a modern, intuitive, accessible platform entirely focused on the needs of citizens.

The project included the integration of several tools from the municipal module suite developed by Vortex, including:

  • the Event Module for easy management of municipal activities,
  • the Interactive Map Module with advanced geolocation,
  • the Citizen Alert Module for quick dissemination of urgent information,
  • and the Accessibility Module, designed to exceed WCAG standards.

The site also integrates:

  • and full SEO optimization based on best practices to maximize visibility on search engines from day one.
  • the eco-designed Findstr.com search engine,
  • the byscuit.com consent management module, ensuring compliance with Quebec’s Law 25,

Challenge

  • Large content volume: structuring, streamlining, and migrating a high number of pages and documents while respecting the new information architecture.
  • Launch preparation: coordination of a complex deployment, including an advanced redirection plan to preserve SEO and ensure a seamless post-launch user experience.
  • Advanced Findstr.com configuration: custom adaptation of the search engine to support geolocated content, multiple municipal content types, and custom filters.
  • Content geolocation: integration of geolocation features across the platform to help users find nearby services and events.
  • Full accessibility compliance: strict adherence to WCAG 2.1 standards, including keyboard navigation, screen reader compatibility, color contrast, and logical content structure.
  • Interoperability: integration with external municipal systems (e.g., document management, calendars, internal tools).
  • Change management: support for the City’s internal teams during the transition to a new digital environment through workshops, training, and ongoing assistance.

Results

The new City of Laval website has become a provincial benchmark in digital municipal platforms. Fully accessible, secure, eco-responsible, locally hosted, and SEO-optimized, it delivers a clear, effective, and inclusive experience for all users.

A transformative project that showcases the strength of local collaboration and a citizen-first approach to digital innovation.

Project Follow-up

International Recognition for laval.ca

We are proud to highlight that the redesign of laval.ca, delivered in collaboration with the City of Laval, has received a Merit Award at the 2026 Gold Quill Awards presented by the International Association of Business Communicators (IABC) in the Digital Communication category.

This international distinction recognizes excellence in a project designed to put citizens at the center of the digital experience. Serving more than 460,000 residents, the new portal was completely reimagined to provide a more intuitive, accessible, and efficient online experience.

The project was recognized for several key achievements, including:

  • A citizen-centered approach focused on real user needs;
  • A modern and intuitive digital experience;
  • Compliance with digital accessibility best practices;
  • An optimized information architecture that simplifies access to municipal services and information;
  • A continuous improvement process incorporating citizen feedback;
  • The application of sustainable digital design principles to reduce environmental impact.

This recognition is a source of great pride for everyone involved in the project. It reflects the talent, dedication, and expertise of the teams who worked together to create a platform that delivers meaningful value to the community.

We would like to congratulate all contributors to this outstanding achievement, as well as our partners at the City of Laval for their vision, leadership, and trust throughout the project.

A proudly Canadian digital project recognized among the world’s leading achievements in strategic and digital communication.

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